COVID-19 UPDATE (February 12, 2021)
The safety and well-being of our customers and staff is our number one priority and we feel that a slow and sure approach to re-opening is the best fit for us. With this in mind, starting Tuesday, February 16, we will re-open by appointment only (just for now).
Our curbside service (pick-ups and returns) is available Tuesday to Saturday, 11am to 5pm and, as you know, our online store is open 24/7!
Curbside Pick-up - Currently, curbside service is available Tuesday to Saturday, 11am to 5pm.
Order Processing - Due to reduced staff, we may experience delays in processing. Please allow up to 14 business days. Once your order has shipped, you will receive a shipping confirmation email.
Returns - We are pleased to accept returns curbside and via mail (Canada Post, USPS, etc.). If you require an extension for your return, we ask that you call or email us.
PLEASE NOTE THAT CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING FEES.
Shepherd's is pleased to ship with Canada Post for Canadian orders and UPS for US and International orders. If you would like to make special arrangements or pay to expedite your order, please call us at 613-366-2171.
Shipping Rates (effective January 11, 2021)
Orders of $50 or more, FREE shipping
Orders of $49.99 or less, $15 flat rate shipping
Orders of $50 or more, $10 flat rate shipping
Orders of $49.99 or less, $25 flat rate shipping
All orders, $50 flat rate shipping
Taxes & Duties
Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.
US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.
Canadian Orders - Customers are responsible for all return shipping fees. Parcels can be returned via Canada Post, UPS, FedEx, CanPar, or the courier of your choice. A tracking number is not required but highly recommended.
US Orders - Customers are responsible for all return shipping fees. Parcels must be returned via USPS. If a parcel is returned via another courier (ex. FedEx or UPS), and subject to import fees, Shepherd’s will issue a return less the cost of the duties and taxes.
International Orders – Please contact us prior to shipping a return.
Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.
Regular Priced Items
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.
Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.
Sale & Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on Sale items, Style Steals, or Cyber Monday and Black Friday purchases.
In addition, we cannot accept returns/ offer refunds on the following: sale items, special occasion wear and evening bags, undergarments, including leggings, pierced earrings, and hats & hair accessories.
If a sale/ final sale item is returned, it will be donated to a local charity.
Gifts with Purchase
If you receive a GWP and you do not return it alongside your garment(s), we will issue a return less the retail price of the GWP. Of course, GWP only need to be returned if you no longer meet the original criteria for the original award or gift.
Attn: Online Returns
145 Trainyards Drive, Unit 4
Ottawa, ON Canada