We now offer UPS Global Checkout for all U.S. orders, making shipping easy and transparent.
How It Works
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All Duties & Taxes Included: The total cost at checkout includes product price plus any applicable U.S. duties, tariffs, and taxes.
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Pay Upfront, No Surprises: Customers pay everything at checkout—no extra fees when your package arrives.
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Faster, Seamless Delivery: UPS handles customs clearance so your order arrives smoothly and on time.
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Tracking Provided: You’ll receive a UPS tracking number to monitor your order in real time.
Questions About Your Order?
📧 Email: online@shepherdsfashions.com
📞 Phone: 613-789-7400
Tip: UPS Global Checkout ensures your order cost is fully transparent and hassle-free. Just place your order and enjoy a smooth delivery.
US Return Policy
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy below.
Return Eligibility
You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and include the original packing slip.
To initiate a return, please use our online return portal.
Items Not Eligible for Return/Refund
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Undergarments, for hygiene reasons
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Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events.
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Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.
Refund Method
Refunds will be processed to the original method of payment, or upon request, issued as a Shepherd’s Fashions gift card.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help make it right.
Return Process
All returns must be processed through our RETURN PORTAL.
Return shipping costs are the responsibility of the customer.
US customers must return items via the United States Postal Service. We do not provide prepaid labels.
Questions?
📧 online@shepherdsfashions.com
📞 613-789-7400
We appreciate your understanding and cooperation. Your satisfaction is our priority!