Refund policy

Regular Priced Items

We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.

Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.

**Please note: customers are responsible for all return shipping costs. If you choose to utilize the Shepherd's return portal, we will provide the return shipping label and issue your refund minus the cost of shipping.**

Sale & Final Sale Items

ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on discounted items including Boxing Day, Black Friday, Cyber Monday or Summer Sale purchases.

In addition, we cannot accept returns/ offer refunds on the following: special occasion wear and evening bags, undergarments, including leggings, pierced earrings, hats and hair accessories.

**If a sale/final sale item is returned, it will be donated to a local charity.

 

Gifts with Purchase

If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.



Return Address

Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8

 

Use our online return portal and Start Your Return Process Here