RETURN LABEL AND RETURN POLICIES

 

Please use this address for your return lable.

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                          Shepherd’s Fashions

                          145 Trainyards Drive, Unit 4

                          Ottawa, Ontario

                          Canada

                          K1G 3X8

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 Our Return Policy – Strictly Enforced Starting January 2020

 

Sale items are always final sale.  

 

Please read more on this as if you return sale items or final sale items, they will not be returned to you. You can read more on our website under the heading Information – Online shipping and returns.

 

Regular Priced ItemsExcludes Restricted Items –Please Review non-returnable list.

 

Exchange or refund within 14 days of receipt. We allow inclusive shipping costs for one exchange of the identical item over $99.00.  Should you need to return your items here’s how to get your item back to us.

 

  1. Package up your item(s) in original condition with tags attached and return the item(s) using the above shipping address. 
  2. Should your returns net value fall under $99.00 net order value you will receive a refund less shipping costs of $15.99 for Canadian orders. US Shipping charges are never refunded.
  3. Shipping costs for returning items back to us are your responsibility. Please ensure you have the appropriate insurances. In a case where items are lost or damaged in shipping they remain your responsibility until they are received in our facility.
  4. Once your package is received in our facility and accepted back, please allow for 7 business days for processing.
  5. Should you return your items to the store, all the same policy applies.
  6. Your refund will be returned to your original method of payment. In the case of a split purchase with credit and gift card. The credit will be applied to your credit card method of payment first.
  7. If your items(s) are past the return policy date or are sale items they will not be accepted back. You will be expected to pay for shipping back to you.  If you do not pay the shipping back we will donate your unclaimed items to a woman's charity.
  8. Please leave us a review on our website. You can do this by simply going to the product and leaving comments. That way you can share what you love or feedback on our products!!!

Please ALWAYS Include your Order number or at least your name so we can find your original order.  Best to include original packaging paperwork.

 

If you require any additional information, please email our online team at: online@shepherdsfashions.com or call us at: 

613-789-7400,  press 1 for our online team. 

 

Please Note:  

Our office hours are Monday to Friday: 9 am to 5 pm. Eastern Standard Time.  Thank you so much for shopping with us!!!