Online Return Policy

Shipping Policy

Shepherd’s is pleased to ship with Canada Post. Our shipping policy is as follows:

Within Canada

Orders $99 and over (before tax) – FREE shipping 
Orders $98 and less - rate of $13.99

To The USA

Standard shipping rate of $21.99


We are happy to ship anywhere in the world. Please email us at to inquire!

Online Returns

We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange or refund within 14-days of the original purchase date. Please note that customers are responsible for return shipping costs. 

Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified. Please allow 7 days for your return to be processed. Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.

Return address:

Attn - Online Store
145 Trainyards Drive, Unit 4
Ottawa, ON K1G 3X8

Non-Exchangeable and Non-Returnable Items

We are not able to accept returns or offer exchanges/ refunds on special occasion wear, evening bags, items bought on sale and, for hygienic reasons, undergarments, pierced earrings, hats, and hair accessories. 

International Orders

We are legally required to collect HST in Ontario. Your order may be subject to duties and taxes, which are calculated once your shipment crosses the border. Shepherd’s cannot take responsibility for any duties and taxes that may be applied to your package. On occasion, custom agents may delay delivery of a package; therefore, Shepherd’s cannot guarantee a delivery date.

Always a
perfect fit!

Inspire confidence by giving a gift you know they'll love.

If you would like to purchase a Shepherd’s gift card for use in-store, please give us a call at 613-366-2171.