Online Return Policy

We want you to love your new Shepherd’s items. If you are not completely satisfied with your online purchases, we would like to offer you an exchange, store credit, or refund within 14-days of the original purchase date. Please note that this offer does not apply to special occasion wear, evening bags and items bought on sale. Additionally, for hygienic reasons, we are unable to accept returns on undergarments, pierced earrings, hats, and hair accessories.

If you can't make it into the store, please call or email to request a shipping tag and we will cover the return shipping of your item.

Always a
perfect fit!

Inspire confidence by giving a gift you know they'll love.

Please note that your card will be mailed to you and is not available for print.
Courier within Ottawa may take up to 48 hours