Online Information

WE ARE HERE TO HELP! 

Email us at:  info@shepherdsfashions.com

TEL: 613-789-7400

 *****SHIPPING UPDATE**** & Return Policy

Shepherd’s is pleased to ship with Canada Post and USPS.

NEW **Please Note: As of July 1, 2018 our shipping rate will increase to: Orders $199.00 and over (before tax) - FREE shipping

Orders $198.99 and less - Rate of $15.99 

implemented: August 17, 2018 at 2:30 pm

NEW **Please Note:  As of July 1, 2018 our Standard USA shipping rate will increase to:  $25.99 (CDN) 

implemented: August 17, 2018 at 2:30 pm

 

INTERNATIONAL

We are happy to ship anywhere in the world. Please email us at mail to: info@shepherdsfashions.com

 ONLINE RETURNS

If your return items equal less that a net sale of $198.99 when your return is processed you will be credited less the current applicable shipping rate.  

Due to a very high demand and quick turnover of merchandise, Sale items are always final sale. We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange or refund within 14-days of the original purchase date. Please note that customers are responsible for return shipping costs.

Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified. Please allow 7 days for your return to be processed. Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.

Return address:

Attn - Online Store

Shepherd’s Fashions

145 Trainyards Drive,Unit 4

Ottawa,ON K1G 3X8

 

Non-Exchangeable and Non-Returnable Items

We are not able to accept returns or offer exchanges/refunds on special occasion wear, evening bags, items bought on sale and, for hygienic reasons, undergarments, pierced earrings, hats, and hair accessories.

 

International Orders

We are legally required to collect HST in Ontario. Your order may be subject to duties and taxes, which are calculated once your shipment crosses the border. Shepherd’s cannot take responsibility for any duties and taxes that may be applied to your package. On occasion, custom agents may delay delivery of a package; therefore, Shepherd’s cannot guarantee a delivery date.

 

Always a
perfect fit!

Inspire confidence by giving a gift you know they'll love.

If you would like to purchase a Shepherd’s gift card for use in-store, please give us a call at 613.366.2171.

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