SHIPPING INFORMATION and RETURN POLICY

SHIPPING UPDATE

On January 11, 2021 Shepherd's is implementing a new shipping policy. The details are as follows:

Canadian Orders 
Orders of $50 or more, FREE shipping 
Orders of $49.99 or less, $15 flat rate shipping 

US Orders
Orders of $50 or more, $10 flat rate shipping 
Orders of $49.99 or less, $25 flat rate shipping

International Orders 
All orders, $50 flat rate shipping

 COVID-19 UPDATE 

In accordance with Premier Ford's announcement, Shepherd's will be temporarily closing our physical retail location in the Ottawa Train Yards. This closure will take affect on December 26 and continue until further noticeDuring this lockdown, we will continue to offer curbside and online services. 

Curbside Pick-up - Currently, curbside service is available Tuesday to Saturday, 11am to 5pm. 

Order Processing - Due to reduced staff, we may experience delays in processing. Please allow up to 14 business days. Once your order has shipped, you will receive a shipping confirmation email. 

Returns - According to our Holiday Return Policy, returns must be made by January 10, 2021. If you require an extension for your return, we ask that you call or email us. 

For those residing outside of Ottawa, the return mailing process remains the same.

For those residing in Ottawa, you are invited to bring returns to our store for curbside service (we cannot allow you inside the store). We can process any online or in-store returns assuming they were purchased with a credit card or gift card. We cannot process any debit or cash returns until after our store has re-opened. 

PLEASE NOTE THAT CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING FEES.

Shepherd's is pleased to ship with Canada Post for Canadian orders and UPS for US and International orders. If you would like to make special arrangements or pay to expedite your order, please call us at 613-366-2171.

Shipping Rates (effective January 11, 2021)

Canadian Orders 
Orders of $50 or more, FREE shipping 
Orders of $49.99 or less, $15 flat rate shipping 

US Orders
Orders of $50 or more, $10 flat rate shipping 
Orders of $49.99 or less, $25 flat rate shipping

International Orders 
All orders, $50 flat rate shipping

Taxes & Duties

Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.

US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.

Return Shipping

Canadian Orders - Customers are responsible for all return shipping fees. Parcels can be returned via Canada Post, UPS, FedEx, CanPar, or the courier of your choice. A tracking number is not required but highly recommended.

US Orders - Customers are responsible for all return shipping fees. Parcels must be returned via USPS. If a parcel is returned via another courier (ex. FedEx or UPS), and subject to import fees, Shepherd’s will issue a return less the cost of the duties and taxes.

International Orders – Please contact us prior to shipping a return.

Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.

Regular Priced Items

We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.

Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.

Sale & Final Sale Items

ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on Sale items, Style Steals, or Cyber Monday and Black Friday purchases.

In addition, we cannot accept returns/ offer refunds on the following: sale items, special occasion wear and evening bags, undergarments, including leggings, pierced earrings, and hats & hair accessories.

If a sale/ final sale item is returned, it will be donated to a local charity.

Gifts with Purchase

If you receive a GWP and you do not return it alongside your garment(s), we will issue a return less the retail price of the GWP. Of course, GWP only need to be returned if you no longer meet the original criteria for the original award or gift.

Inquiries

Phone: 613-366-2171
Email: online@shepherdsfashions.com

Return Address

Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8