Returns, Shipping and Online
Shepherd’s is pleased to ship with Canada Post and USPS under normal conditions. We will and can ship via PUROLATOR, UPS, CANPAR or other Couriers that are best suited to get your package to you as quickly as possible during postal strike
Orders $99.00 and over (before tax) - FREE shipping
Orders $98.99 and less - Rate of $15.99
Standard USA shipping rate $25.99 (CDN)
INTERNATIONAL We are happy to ship anywhere in the world. Please email us at mail to: firstname.lastname@example.org
If your return items equal less that a net sale of $98.99 when your return is processed you will be credited less the current applicable shipping rate.
Sale items are always final sale. This includes any Cyber Monday or Black Friday purchases or featured items.
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange or refund within 14-days of the original purchase date or shipping date whichever is later.
Please note that customers are responsible for return shipping costs.
Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email.
Please allow 7 days for your return to be processed. Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.
Non-Exchangeable and Non-Returnable Items:
We are not able to accept returns or offer exchanges/refunds on special occasion wear, evening bags, items bought on sale and, for hygienic reasons, undergarments, pierced earrings, hats, and hair accessories. International Orders We are legally required to collect HST in Ontario. Your order may be subject to duties and taxes, which are calculated once your shipment crosses the border.
Shepherd’s Fashions cannot take responsibility for any duties and taxes that may be applied to your package. On occasion, custom agents may delay delivery of a package; therefore, Shepherd’s cannot guarantee a delivery date.