Returns and Shipping
*****SHIPPING UPDATE**** & Return Policy
Shepherd’s is pleased to ship with Canada Post.
NEW **Please Note: As of July 1, 2018 our shipping rate will increase to:
Orders $199.00 and over (before tax) - FREE shipping
Orders $198.99 and less - Rate of $15.99
implemented:August 17, 2018 at 2:30 pm
NEW **Please Note: As of July 1, 2018 our Standard USA shipping rate will increase to:
implemented: August 17, 2018 at 2:30 pm
INTERNATIONAL We are happy to ship anywhere in the world. Please email us at mail to: firstname.lastname@example.org
ONLINE RETURNS NEW***
implemented: August 17, 2018
If your return items equal less that a net sale of $198.99 when your return is processed you will be credited less the current applicable shipping rate.
We trust you will understand our position on this. Shipping is a direct cost to our business and we try and calculate fair rates and policies.
Due to a very high demand and quick turnover of merchandise, Sale items are always final sale.
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your items, we are pleased to offer you an exchange or refund within 14-days of the original purchase date or shipping date whichever is later.
Please note that customers are responsible for return shipping costs.
Returned items must be in their original condition unworn, unwashed, not damaged, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email.
Please allow 7 days for your return to be processed. Shepherd’s cannot claim responsibility for any returns that are lost or stolen while in transit.
Non-Exchangeable and Non-Returnable Items:
We are not able to accept returns or offer exchanges/refunds on special occasion wear, evening bags, items bought on sale and, for hygienic reasons, undergarments, pierced earrings, hats, and hair accessories. International Orders We are legally required to collect HST in Ontario. Your order may be subject to duties and taxes, which are calculated once your shipment crosses the border.
Shepherd’s Fashions cannot take responsibility for any duties and taxes that may be applied to your package. On occasion, custom agents may delay delivery of a package; therefore, Shepherd’s cannot guarantee a delivery date.