Canada Return Policy
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy below.
Temporary Notice – Possible Canada Post Strike
A potential Canada Post strike may begin as early as May 22. If this occurs, we will not be able to provide prepaid Canada Post return labels. We’ll continue to monitor the situation and keep you posted with any updates. Thank you for your understanding!
Return Address
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8
Return Eligibility
You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and include the original packing slip.
To initiate a return, please use our online return portal.
Items Not Eligible for Return/Refund
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Undergarments, for hygiene reasons
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Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events.
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Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.
Refund Method
Refunds will be issued to your original method of payment, or upon request, to a Shepherd’s Fashions gift card.
If you use a prepaid return label provided by Shepherd’s (via our Return Portal), the cost of that label will be deducted from your refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help make it right.
Return Process
All returns must be processed through our RETURN PORTAL.
Return shipping costs are the responsibility of the customer. If you use a prepaid return label provided by Shepherd’s (via our Return Portal), the cost of that label will be deducted from your refund.
Questions?
📧 online@shepherdsfashions.com
📞 613-789-7400
We appreciate your understanding and cooperation. Your satisfaction is our priority!