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Shepherd's is pleased to ship with Canada Post for Canadian, US and International orders.

Shipping Rates (effective January 1, 2024)
As of January 1, 2024, Shepherd's is no longer offering UPS as a shipping option. We are pleased to ship with Canada Post to all destinations.

Shipping Rates

• Orders of $99 or more before tax, FREE shipping
• Orders of $98.99 or less before tax, $15 flat rate shipping

Other International Orders - Outside of USA and Canada
All orders, $50 flat rate shipping

Taxes & Duties

• Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.
• US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd's cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.
  
  Inquiries
  Phone: 613-366-2171
  Email: online@shepherdsfashions.com

International Return Policy
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our international return policy below.

Important Note for International Customers
Customers are responsible for all return shipping fees, as well as any taxes or duties incurred upon return to Canada.
At this time, we are unable to provide prepaid return labels for international orders.

Return Address
Attn: Online Returns
Shepherd's Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility

• You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
• Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and must include the original packing slip.

To initiate a return, please use our online return portal.

Items Not Eligible for Return/Refund
Undergarments, for hygiene reasons
Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events.
Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.

Refund Method
Refunds will be processed to the original method of payment, or upon request, issued as a Shepherd's Fashions gift card.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us before initiating a return. We're here to help resolve the issue promptly.

Return Process
All returns must be processed through our RETURN PORTAL to ensure smooth handling.
International customers must manually ship their parcel back to us using the shipping method of their choice.
We are unable to provide a prepaid return label for international returns.

Questions?
e-mail: online@shepherdsfashions.com
telephone_receiver: 613-789-7400 (ext. 214)

We appreciate your understanding and cooperation. Your satisfaction is our priority!