Returns (Canada, USA, Other)

Shepherd’s Return Policy

Shepherd's Fashions is committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy below.

Canada Return Policy

Return Address:
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility:
You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and include the original packing slip.

To initiate a return, please use our online return portal.

Holiday Return Policy:
Regular-priced items purchased between October 12 and December 24, 2025 may be returned or exchanged until January 11, 2026. To be eligible for return, items must be unworn, in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 11, 2026.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.

Items Not Eligible for Return/Refund:

  • Undergarments, for hygiene reasons

  • Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events. Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.

Refund Method:
Refunds will be issued to your original method of payment, or upon request, as a Shepherd’s Fashions gift card.
If you use a prepaid return label provided by Shepherd’s (via our Return Portal), the cost of that label will be deducted from your refund.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help make it right.

Return Process:
All returns must be processed through our RETURN PORTAL. Return shipping costs are the responsibility of the customer.

Questions?
📧 online@shepherdsfashions.com
📞 613-789-7400

United States Return Policy

Return Address:
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility:
You have 14 days from the purchase or delivery date, whichever is later, to initiate a return for regular-priced items.
Returned items must be in their original condition – unworn, unwashed, undamaged, with original tags attached – and include the original packing slip.

To initiate a return, please use our online return portal.

Holiday Return Policy:
Regular-priced items purchased between October 12 and December 24, 2025 may be returned or exchanged until January 11, 2026. To be eligible for return, items must be unworn, in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 11, 2026.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.

Items Not Eligible for Return/Refund:
Certain items cannot be returned or refunded, including undergarments.
Sale Items: All sale and promotional items are final sale. We cannot offer refunds, exchanges, or credits on discounted items, including BOGO items and those purchased during special sale events. Any returned sale/final items will be donated to a local charity.

Refund Method:
Refunds will be processed to the original payment method or, if requested, issued as a Shepherd’s Fashions gift card.

Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us prior to initiating a return. We are here to assist you in resolving any issues and ensuring your satisfaction.

Return Process:
While return shipping fees are the responsibility of the customer, all returns must be processed through our RETURN PORTAL. Please be aware that you will need to manually ship your parcel back to us via the United States Postal Service. We cannot provide a pre-paid shipping label.

Questions?
📧 online@shepherdsfashions.com
📞 613-789-7400 (ext. 214)

International Return Policy

Important Note for International Customers:
Customers are responsible for all return shipping fees, as well as any taxes or duties incurred upon return to Canada. At this time, we are unable to provide prepaid return labels for international orders.

Return Address:
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility:
You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and must include the original packing slip.

To initiate a return, please use our online return portal.

Holiday Return Policy:
Regular-priced items purchased between October 12 and December 24, 2025 may be returned or exchanged until January 11, 2026. To be eligible for return, items must be unworn, in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 11, 2026.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.

Items Not Eligible for Return/Refund:

  • Undergarments, for hygiene reasons

  • Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events. Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.

Refund Method:
Refunds will be processed to the original method of payment, or upon request, issued as a Shepherd’s Fashions gift card.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help resolve the issue promptly.

Return Process:
All returns must be processed through our RETURN PORTAL to ensure smooth handling. International customers must manually ship their parcel back to us using the shipping method of their choice. We are unable to provide a prepaid return label for international returns.

Questions?
📧 online@shepherdsfashions.com
📞 613-789-7400 (ext. 214)