Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy, below.
Please note: Customers are responsible for all return shipping fees and any taxes & duties incurred upon return to Canada.
Attn: Online Returns
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
You have 14 days from the purchase or delivery date, whichever is later, to initiate a return for regular-priced items.
Returned items must be in their original condition – unworn, unwashed, undamaged, with original tags attached. Include the original packing slip.
To initiate a return, please use our online return portal.
Items Not Eligible for Return/Refund:
Certain items cannot be returned or refunded, including undergarments.
All sale and promotional items are final sale. We cannot offer refunds, exchanges, or credits on discounted items, including BOGO items and those purchased during special sale events.
Any returned sale/ final items will be donated to a local charity.
Refunds will be processed to the original payment method or, if requested, issued as a Shepherd’s Fashions gift card.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us prior to initiating a return. We are here to assist you in resolving any issues and ensuring your satisfaction.
While return shipping fees are the responsibility of the customer, all returns must be processed through our RETURN PORTAL. This helps us efficiently manage the return process.
Please be aware that you will need to manually ship your parcel back to us. We cannot provide a pre-paid shipping label.
If you have any questions or concerns, feel free to connect with us via email at firstname.lastname@example.org or by calling Customer Service at 613-789-7400 (ext. 214).
We appreciate your understanding and cooperation. Your satisfaction is our priority!