Shepherd's Train Yards
145 Trainyards Drive, Unit 4
Ottawa, ON K1G 3X8
Call us at 613-366-2171.
Coming soon: Book a Virtual Styling Appointment
Typically we have sizes 6-18 and sometimes bigger/smaller depending on the brand.
We do not offer gift wrapping services, but gift boxes are available for jewelry.
In store purchases are put in an iconic Shepherd's leopard print bag.
Online purchases are wrapped shipped in the original plastic packaging or wrapped in tissue paper.
Orders
Please contact our customer service department and we will assist you as best we can.
Retail store inquiries: 613-366-2171
Online inquiries: 613-789-7400 and press 2
Email us at: online@shepherdsfashions.com
Please contact our customer service department and we will assist you as best we can.
613-789-7400 and press 2
We do our best to process your order within 3 business days. Sometimes we have items here and sometimes we must wait to receive them, and then ship them to you.
Shipping
Yes! Select the option for Curbside Pickup when you check out.
YES!
US Orders:
- Orders of $50 or more, $10 flat rate shipping
- Orders of $49.99 or less, $25 flat rate shipping
International Orders:
- $50 flat rate shipping on all orders
You will receive a confirmation email with your order number as soon as the order is placed.
When your package gets shipped you will receive a shipping confirmation email with tracking number provided.
If you have further questions, please contact Customer Service at 613-789-7400 and press 2, or email us at online@shepherdsfashions.com.
Returns
We are pleased to accept returns both in-store and by mail. If you wish to return an item, please ensure it meets the following criteria:
- Regular priced items can be returned within 14 days of the shipping date or delivery date, whichever is later.
- Returned items must be in their original condition, unworn, unwashed, undamaged, with original tags attached, and accompanied by the original packing slip.
- Please note that certain items are non-returnable, including sale items, special occasion wear, evening bags, and undergarments.
- All sale items are final sale. Purchases made during our Black Friday and Cyber Monday Sale, Summer Sale, Boxing Day Sale, and other reductions in price are final sale and cannot be refunded, exchanged, or credited.
Please note that customers are responsible for all return shipping fees.
Online Shopping
No! You do not need to sign up for an account to shop on shepherdsfashions.com
- Step 1: Start on the homepage of Shepherd's Fashions website (click Shepherd’s Logo from anywhere on our website to get you back to the homepage).
- Step 2: At the top right hand side of the page, click on the Account icon (looks like the bust of a person). Hint: It's right beside the shopping bag icon.
- Step 3: Click Create Account (under the sign in button)
- Step 4: Follow the steps.
- Step 5: When you come back to the site you can log in and see your history and orders.
Please contact our customer service department and we will assist you as best we can.
613-789-7400 and press 2
Please contact our customer service department and we will assist you as best we can.
613-789-7400 and press 2
613-789-7400 and press 2
Please contact our customer service department and we will assist you as best we can.
613-789-7400 and press 2
If you wish to remove items from your cart, simply head over to homepage, click on the cart icon (to the right of our logo), and hit the minus quantity button until it gets to zero.
Please contact our customer service department and we will assist you as best we can.
613-789-7400 and press 2
Please contact our customer service department and we will assist you as best we can.Select your size and colour and hit the Email Me When Back in Stock button. If we get restocked on the item, you will get an automated email to let you know.
Please note: We are NOT holding stock for you.
613-789-7400 and press 2
While each screen is unique, we take time and care to represent the colour of our garments accurately on our website and app.
Colors can and do look different on computer monitors and cell phone screens. This has to do with pixels, resolution, and the human eye.
No, items in your shopping cart are not held for you. If the item is no longer available when you go to check out, you will receive an error message.
Yes - we use cookies to gain insights into our customers' behaviours, to anticipate their preferences more accurately, and to improve their overall shopping experience with Shepherd's.
Each brand has a size chart attached to the products. These are general guidelines. Please see individual product descriptions for more specific fit information, if available.
Due to the manufacturing process your garment could measure up to ¼” more or less than indicated on the size chart. This is normal and to be expected.
Gift Cards
Yes, e-gift cards are available to purchase online.
You can use your e-gift card for purchases on shepherdsfashions.com.