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WE NOW COVER ALL TARIFFS AND DUTIES On US ORDERS . Shipping to the U.S. – UPS Global Checkout

We now offer UPS Global Checkout for all U.S. orders, making shipping easy and transparent.

How It Works

• We now pay All Duties & Tariffs:  The total cost at checkout includes product price, flat rate shipping of $15.00 plus any applicable U.S. taxes.
  
• We Pay Upfront, No Surprises: Customers pay everything at checkout—no extra fees when your package arrives.
  
• Faster, Seamless Delivery: UPS handles customs clearance so your order arrives smoothly and on time.
  
• Tracking Provided: You’ll receive a UPS tracking number to monitor your order in real time.
  

Questions About Your Order?

📧 Email: online@shepherdsfashions.com
📞 Phone: 613-789-7400

Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy, below.

Return Address

Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8

Return Eligibility:

You have 14 days from the purchase or delivery date, whichever is later, to initiate a return for regular-priced items.

Returned items must be in their original condition – unworn, unwashed, undamaged, with original tags attached. Include the original packing slip.

To initiate a return, please use our online return portal.

Return Policy – SHAN (Online Exclusive)
For all return requests, whether purchased in-store or online, please contact us directly online@shepherdsfashions.com so we can initiate the return request with the manufacturer on your behalf. Returns cannot be processed directly through the store. Once the manufacturer has reviewed and approved the request, a Return Authorization (RA) will be issued and sent to the customer. 

Return Policy – Mave & Chez (Online Exclusive)
Please note that Mave & Chez Online Exclusive items cannot be returned in-store or by mail to Shepherd’s. All returns must be shipped directly to the supplier for processing.

Extended Holiday Return Policy 2026 

Regular-priced items purchased between October 26 and December 24, 2026, may be returned or exchanged until January 10, 2027. To be eligible for return, items must be unworn, in their original packaging, with tags attached and accompanied by a receipt.

For mail returns, parcels must be postmarked by January 10, 2027. Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.

Please note: This extended return policy does not apply to sale items, promotional purchases (including Black Friday, Style Steals, and Boxing Day), or any other discounted merchandise. 

If you have any questions or concerns, please contact us at online@shepherdsfashions.com or call our store at 613-366-2171.

Items Not Eligible for Return/Refund:

Certain items cannot be returned or refunded, including undergarments.

Sale Items:

All sale and promotional items are final sale. We cannot offer refunds, exchanges, or credits on discounted items, including BOGO items and those purchased during special sale events.

Any returned sale/final items will be donated to a local charity.

Refund Method:

Refunds will be processed to the original payment method or, if requested, issued as a Shepherd’s Fashions gift card.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us prior to initiating a return. We are here to assist you in resolving any issues and ensuring your satisfaction.

Return Process:

While return shipping fees are the responsibility of the customer, all returns must be processed through our RETURN PORTAL. This helps us efficiently manage the return process.

Please be aware that you will need to manually ship your parcel back to us via the United States Postal Service. We cannot provide a pre-paid shipping label.

Contact Information:

If you have any questions or concerns, feel free to connect with us via email at online@shepherdsfashions.com or by calling Customer Service at 613-789-7400 (ext. 214).

We appreciate your understanding and cooperation. Your satisfaction is our priority!