Artsy Style Personality

The greatest gift you have is your strong sense of self: you are a unique individual and know how to express it in everything you wear.

• You prefer dark colors with strong accent colors;
• You prefer textured fabrics i.e. burnout velvet and tweed;
• You like boots and sandals;
• You live for unique accessories sourced on your world travels.
• You love consignment, thrift and vintage shops because they are filled with unique pieces and endless possibility   

Shepherd's is pleased to ship with Canada Post for Canadian, US and International orders.

Shipping Rates (effective January 1, 2024)
As of January 1, 2024, Shepherd’s is no longer offering UPS as a shipping option. We are pleased to ship with Canada Post to all destinations.

Shipping Rates

• Orders of $99 or more before tax, FREE shipping
• Orders of $98.99 or less before tax, $15 flat rate shipping

Other International Orders - Outside of USA and Canada
All orders, $50 flat rate shipping

Taxes & Duties

• Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.
• US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.
  
  Inquiries
  Phone: 613-366-2171
  Email: online@shepherdsfashions.com

International Return Policy
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our international return policy below.

Important Note for International Customers
Customers are responsible for all return shipping fees, as well as any taxes or duties incurred upon return to Canada.
At this time, we are unable to provide prepaid return labels for international orders.

Return Address
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility

• You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.
• Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and must include the original packing slip.

To initiate a return, please use our online return portal.

Items Not Eligible for Return/Refund
Undergarments, for hygiene reasons
Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events.
Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.

Refund Method
Refunds will be processed to the original method of payment, or upon request, issued as a Shepherd’s Fashions gift card.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help resolve the issue promptly.

Return Process
All returns must be processed through our RETURN PORTAL to ensure smooth handling.
International customers must manually ship their parcel back to us using the shipping method of their choice.
We are unable to provide a prepaid return label for international returns.

Questions?
e-mail: online@shepherdsfashions.com
telephone_receiver: 613-789-7400 (ext. 214)

We appreciate your understanding and cooperation. Your satisfaction is our priority!

Canada Return Policy
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy below.

Return Address

Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON, Canada
K1G 3X8

Return Eligibility

You have 14 days from the purchase or delivery date (whichever is later) to initiate a return for regular-priced items.

Returned items must be in original condition – unworn, unwashed, undamaged, with original tags attached – and include the original packing slip.

To initiate a return, please use our online return portal.

Holiday Return Policy

Regular-priced items purchased between October 12 and December 24, 2025 may be returned or exchanged until January 11, 2026. To be eligible for return, items must be unworn, in original packaging with tags attached and require a receipt.

For mail returns, items must be postmarked by January 11, 2026.

Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.

Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise. 

Items Not Eligible for Return/Refund

• Undergarments, for hygiene reasons
• Sale and promotional items are final sale. This includes items purchased during special promotions or BOGO events.
• Any returned sale/final sale items will be donated to a local charity and will not be refunded or returned.

Refund Method

Refunds will be issued to your original method of payment, or upon request, to a Shepherd’s Fashions gift card.

If you use a prepaid return label provided by Shepherd’s (via our Return Portal), the cost of that label will be deducted from your refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us before initiating a return. We’re here to help make it right.

Return Process

All returns must be processed through our RETURN PORTAL.
Return shipping costs are the responsibility of the customer. If you use a prepaid return label provided by Shepherd’s (via our Return Portal), the cost of that label will be deducted from your refund.

Questions?

📧 online@shepherdsfashions.com
📞 613-789-7400

We appreciate your understanding and cooperation. Your satisfaction is our priority!